Today, customers of two different internet service providers have been experiencing outages. Velocity Communications, a provider servicing parts of Humboldt, Trinity, and Shasta Counties, has been down since early afternoon. Another provider, Starlink, which is a satellite service owned by Elon Musk, experienced a global outage for approximately an hour but has already started to come back online.
Velocity Communications informed its customers about the outage on their Facebook profile at 1:26 p.m. They explained that the outage was due to a network issue with their upstream provider, AT&T. Velocity Communications has been in contact with AT&T, who is working to resolve the problem. However, no estimated time of service restoration has been provided yet.
In a subsequent update posted at 5:30 p.m., Velocity Communications stated that they have maintained constant communication with AT&T. AT&T believes they have identified the issue but has not given an ETA for service restoration. Velocity Communications will continue to check with AT&T and provide updates as they receive them.
In the case of Starlink, they experienced a network outage but are now coming back online. As of 5:30 p.m., they were still encountering some issues. Starlink tweeted a message at 5:30 p.m. acknowledging the outage and reassuring customers that they are actively working on implementing a solution. They expressed appreciation for the patience of their users and promised to provide an update once the issue is resolved.
It is important to note that the aforementioned outages have affected customers of these providers, and efforts are being made to resolve them as quickly as possible.