Despite its global success, Elon Musk’s Starlink service is facing unexpected obstacles. Users are reporting unexpected account resets, generating frustration and confusion. While internet access persists, the lack of official responses is increasing discontent.
Starlink, Elon Musk’s revolutionary project to provide global internet access via satellite, has achieved undeniable success, connecting even remote locations. However, a recent series of issues has sparked frustration among users. Although satellite internet access has existed for years, Starlink has transformed this technology with its increasingly extensive satellite network. While praised for its usefulness in remote regions and even during conflicts, Starlink’s proposition is not without problems.
According to reports, a specific incident has disrupted an unspecified number of users, causing their accounts to be reset without prior warning. Customers have received messages from “[email protected],” informing them of their account resets, along with refunds of reservations and associated deposits.
Efforts to recover accounts using the usual methods have been unsuccessful. Some users have reported messages such as “User not found” when attempting recovery by phone number. A secret link sent for recovery did not work, displaying a message indicating that the user was disabled.
On the subreddit /r/Starlink, several users have shared their experiences, highlighting that the issue seems to mainly affect new users. Some have expressed frustration, describing the difficulty of contacting technical support or obtaining information about the situation.
While there are alternative ways to contact Starlink, communication seems to be challenging. One user pointed out that the phone number listed in the United States is not affiliated with Starlink but rather linked to Subaru Starlink’s technical support, an automotive entertainment system.
To date, Starlink has not provided a statement, leaving users in uncertainty. Despite internet access still being operational, the lack of information and the inability to log into accounts add to users’ distress.
In the absence of an official response from Starlink, it remains to be seen if these issues are only temporary. Users hope for a swift resolution to fully enjoy the service without the current hassles.