Sat. Dec 2nd, 2023
Starlink Error Blocks User Access, Company Blames Fraud Detection System

Starlink, the satellite internet provider, recently encountered an error that blocked access for some users. According to the company, the issue was caused by their fraud detection system, which mistakenly flagged legitimate accounts as false positives.

Users affected by the error have received a message informing them about the problem. However, not all of them have been able to regain access yet. Starlink sent an email apologizing for the account issue and assuring users that they are working to fix the problem. They expect the error to be resolved by the end of the week.

If the problem persists, users are advised to contact Customer Support. However, some customers have reported difficulties in reaching out to Starlink for assistance. The company does not have a phone support number and can only be contacted via email at ‘[email protected]’. Those who were able to access their accounts managed to regain access by selecting the “Resume Service” option on the Starlink website.

The error seems to have primarily affected new users who had signed up for Starlink services but had not yet activated their antennas. This left them without internet connectivity. The account recovery page, which allows users to reset their passwords using an email or phone number, also did not function properly, displaying a “User not found” alert. This issue caught some customers off guard and created frustration.

Starlink, a satellite internet service provided by SpaceX, arrived in Brazil last year and has been providing broadband connectivity in various regions. The average internet speed using Starlink varies by state in Brazil. To find out which state achieves the highest internet speed using Starlink, read more [link].